Category Archives: customer service

Anatomy of THE Groove 3/27/2015-“We Appreciate Your Patience” by Lorraine Feather

For this weeks posting,I wanted to play a little jazz for everyone. Considering this blog was started with the intention of projecting modern songs in the entire jazz,soul,funk,R&B,blues and pop spectrum? I’ve neglected going too deep into jazz because the critical medium of that musical genre has a tendency to take itself much more seriously than perhaps other levels of critical assessment. Yet there was something about this artist and this song that was right up my alley in terms of actually writing about it.

Lorraine Feather,herself the daughter of famous NYC jazz critic Leonard Feather. Her mother Jane was a big band singer in the trio Full Swing. After studying musical theater acting in LA,Lorraine returned to New York to pursue that career. Eventually landing nigh club gigs between numerous waitress jobs. After a successful career doing songs for films by Disney among others? She began her recording career in the year 2000. And nine years later released her sixth solo album Language,which includes the song that’s the subject of today’s post in “We Appreciate Your Patience”.

Instrumentally the song is is a very stripped down mid-tempo bluesy number. That with drummer Gregg Field and percussion Michael Shapiro actually providing a slow,loping and rhythmically well accented hip-hop/jazz swinging shuffle to the music itself. This is accompanied by the melodic participating of pianist/co-writer Shelly Berg,bassist  Michael Valerio with Spanish tinged acoustic guitar from Grant Geissman. On the bridge Field’s dreamy brushing is accompanied by Berg scaling back and forth similarly on piano-taking a solo before returning to the main theme that the song fades out on.

The best thing thing about this song for me is how it updates the traditions of vocal jazz. It takes on the dragging shuffle of the hip-hop beat for sure. But also focuses on Feathers embracing of the witty cultural references in vocal jazz lyricism. The concept of dealing with calling customer service lines over the phone is a thoroughly modern frustration. Feather illustrates this with her own singular wit and mildly dry,yet harmless sarcasm about being put on hold while listening to “some music from the 80s”,as well as being directed to said company’s website as the preferred means of contact. In the end,it appears she develops a crush on one particular rep. Both musically and lyrically? This is one contemporary acoustic vocal jazz number that is right on time.

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Filed under 2008, Blues, customer service, Grant Geissman, Greg Field, hip-hop/jazz, humor, Jazz, Leonard Feather, Lorraine Feather, Los Angeles, lyrics, Michael Shapiro, Michael Valerio, New York, Shelly Berg, vocal jazz